Important information about Kiwipac Mortgages Limited FSP749331
Licence status and conditions
Kiwipac Mortgages Limited holds a licence issued by the Financial Markets
Authority to provide financial advice service.
Our contact details are:
Address: Unit 21/ 3 Pacific Rise, Mount Wellington, Auckland, 1060
Telephone: 0210661007
Email: [email protected]
We provide financial advice on Mortgage Products and Consumer Credit Contracts.
We encourage you to read the important information given below. It may help you
decide whether your financial needs may be met by engaging with us.
Nature and scope of financial advice service
We engage financial advisers to provide financial advice on the following financial
products:
Residential and personal loan products
We, through our advisers, provide financial advice service about loan products only
from the following providers (also known as lenders):
ANZ Bank New Zealand Limited. – Cressida Capital One Limited – Pepper New Zealand Limited
AIA New Zealand Limited – DBR Limited – Pioneer Finance Limited
ASAP Finance Limited – FICO Finance Limited – Plus Finance Limited
ASB Bank Limited – First Mortgage Managers Limited – Midlands Funds Management Limited
Avanti Finance Limited – Funding Partners Limited – Resimac Home Loans Limited
Bank of China (New Zealand) Limited – General Finance Limited – Southern Cross Finance Limited
Bank of New Zealand – Gold Band Finance Limited – Southland Building Society
Basecorp Finance Limited – Industrial and Commercial Bank of China (New Zealand) Limited – The Co-operative Bank Limited
Bluestone Mortgages NZ Limited – Liberty Financial Limited – TSB Bank Limited
China Construction Bank (New Zealand) Limited – Pallas Capital Limited – Westpac New Zealand Limited
Unity Credit Union – Oxford Finance Limited – Wroxton Finance Limited
Heartland Bank Limited – Strata Funding Limited – Resimac Financial Securities Limited
Kiwibank Limited
We do not provide financial advice service related to:
- Investment products (e.g., shares, bonds, managed funds, etc.) and
KiwiSaver products; and - Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any
description); and - General Insurance products; and
- Personal Risk Insurance products.
You will need to consult appropriate specialists if you would like advice on the
products above.
Fees, expenses, or other amounts payable
In majority of cases, we do not charge any fee, expense or other amount for the
financial advice provided to you or for implementing that advice. Our remuneration is
paid by the product providers by way of commission.
However, if a fee is charged, then the amount of that fee, the manner in which it will
be charged and the date by which the fee will be payable will be advised when the
financial advice service is provided to the client.
Conflicts of interest and commissions or other incentives
We will receive commission from the lenders who provide residential and personal
loan products. If you decide to take out a residential or personal loan, then the lender
will pay commission based on the amount of loan settled with that lender or lenders.
From time to time, various product providers (described previously) may also reward
us for the overall business provided to them. They may give tickets to sports events,
hampers, or other incentives. To ensure that our financial advisers prioritise the
client’s interests above their own, we follow an advice process that ensures our
recommendations are made based on the client’s personal goals and circumstances.
All our financial advisers undergo annual professional development refresher training
about how to manage conflicts of interest. We maintain registers of conflicts of
interests, and the gifts and incentives received.
Complaints handling and dispute resolution
We take all complaints seriously and works to resolve them as quickly as possible.
If you are unhappy with our financial advice service, and wish to make a complaint,
please contact your financial adviser so he or she can try to put things right.
If you do not feel comfortable discussing your concerns with your adviser, you can:
Call Kiwipac on 021 066 1007 between the hours of 8:30 am – 5 pm week days
Email: [email protected]
Write to Kiwipac at Unit 21/ 3 Pacific Rise, Mount Wellington, Auckland, 1060,
addressing your letter to the attention of the Director.
How your Complaint will be handled
We will deal with your complaint using our internal complaints handling process.
Accordingly,
We will investigate your complaint by analysing the information you provided
us; and
We may contact you to get additional information about your complaint.
We aim to resolve your complaint within 40 days of its receipt and advise you, in
writing, our proposed resolution to your complaint.
If we cannot resolve your complaint within 40 days of receipt (or any additional time
you have given us thereafter, at our request) you can contact the Financial Services
Complaints Ltd (FSCL).
FSCL provides an independent external dispute resolution service to consumers with
complaints about their financial service providers. This service will cost you nothing
and will help us to investigate or resolve your complaint if it is not resolved to your
satisfaction using our internal complaints process.
You can contact the FSCL Scheme at:
Email: [email protected]
Website: www.fscl.org.nz
Telephone: 0800 347 257 or +64 4 4723725
Address: Level 4, 101 Lambton Quay, Wellington 6011
P O Box 5967, Wellington 6140
Duties
Kiwipac and our financial advisers are bound by the following duties under the
Financial Markets Conduct Act 2013 to:
meet the standards of competence, knowledge, and skill set out in the Code
of Professional Conduct for Financial Advice Services (Code of Conduct),
which form part of the wider regulatory regime for financial advice and ensure
we have the expertise necessary to provide you with advice; and
give priority to your interests by taking all reasonable steps to ensure that the
advice given to you is not materially influenced by our own interests or the
interests of any other person connected with the giving of advice; and
exercise care, diligence, and skill that a prudent person engaged in the
occupation of giving related financial advice would in the same circumstances;
and
meet the standards of ethical behaviour, conduct, and client care set out in the
Code of Conduct, to treat you as we should and to provide you with suitable
advice.